Substitution and Return Policy

RETURN & EXCHANGE

Here at Blooms at Santa Monica; we want you to love your flowers as much as we do. If there’s ever an issue with your order, we’ll be glad to assist you.

Because flowers and plants are perishable and delicate, returns and exchanges are a little different from regular products. Here’s what you need to know:

  • Cut Flowers & Fresh Arrangements: We offer courtesy replacements within 24 hours of delivery.
  • Orchid Plants, Green Plants, Succulents, and Terrariums: We offer a replacement within 5 days for any quality-related issues.

To qualify for a replacement:

  • The entire original arrangement must be returned.
  • If the issue is freshness, please don't hesitate to reach out to us within 24 hours after delivery along with a photo of the arrangement. We'll be happy to send a courtesy replacement in exchange of the old one.
  • The product must show signs of an issue (e.g., wilted flowers upon arrival).

Unfortunately, we cannot accept returns or exchanges if the arrangement has been discarded or significantly altered.

REFUNDS

Blooms Santa Monica does not offer refunds for arrangements that have already been designed or delivered. However, we’re happy to provide a one-time courtesy replacement under the timelines mentioned above.

Refunds are only possible if:

  • The order has not yet been made or processed.

We are committed to making things right whenever possible because your satisfaction matters to us.

INCORRECT OR WRONG ADDRESSES

Please double-check your shipping details at checkout! Blooms at Santa Monica will not be responsible for deliveries to incorrect addresses provided by the customer. 

SUBSTITUTION

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.  Although the actual bouquet may not precisely match the photo, its temperament will.  Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability.  If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.